IT Enabled Services - Voice Based Services

• B2B: CITeS offers the services of professional telecallers for business & coporates in India & abroad.
• B2C: We also offer services for Business-to-customer calls in a warm & professional manner, to derive maximum advantage out of each and every call.

We can provide various outbound telemarketing services like:

• Lead generation building a targeted contact list. We offers B2B & B2C communication services by setting extremely qualified appointments and generating highly effective sales leads for its customers.
• Enhancing current database. Transparency, security and confidentiality of your information are always paramount to our executives.
• Appointment setting for the direct sales teams with your potential customers on behalf of your sales team.
• Generate sales orders on the phone
• Supplement an Advertising Campaign with outbound calling to enhance potential for success
• New Product/Services. Assess user response to new products/services launched and hence provide valuable customer feedback

Inbound Services

Customer Care Services
In response to an advertisement for your products/services, our agents can professionally answer calls and provide information that you would like to disseminate. We can assist in responding to the following types of calls:

• Resolution of Customer Queries and Complaints on products & services
• Information on service offerings
• Provide an information line for products/services advertised on TV and print
• Send a brochure in response to a request
• Provide a mail order line
• Provide an application line

CITeS call center successfully manages a range of calls across product/service categories like personal cosmetics, holiday options, loans, computer hardware, distance learning, travel, and health supplements among many others.

Helpdesk Services

Our agents can guide your customers, based on well-defined scripts, and assist in troubleshooting basic problems on all post-sales support issues. They can also log in problems that need higher-level resolution and quickly escalate them to you. This can significantly reduce resolution time from the customer's perspective and build long-term customer loyalty.